Sharing your personal information with 12play means it's in safe hands. This page clearly explains what data we collect, why we collect it, how it's stored, and what rights you have.
The key pillars of our data protection — at a glance.
Every piece of data transmitted from your browser to 12play's servers is protected by 256-bit SSL encryption — bank-grade security.
12play never sells your personal information to advertisers or third parties. This is a legal commitment, not just a statement.
Two-factor authentication, SMS alerts for unusual login activity, and a real-time system that detects suspicious behaviour.
Your data is stored on secured servers. Regular security audits and updates are carried out to maintain server integrity.
You can view, correct, or delete your personal information at any time. You also have the option to opt out of marketing communications whenever you choose.
Everything is explained in plain, straightforward language rather than dense legal jargon — so you can truly understand what is happening with your data.
Your rights regarding the personal information you hold with 12play.
You can request a full copy of the information 12play holds about you at any time. Upon request, this will be provided within 30 days.
You can request corrections to any inaccurate information. This can be done easily through your account settings or by contacting support.
After closing your account, you can request deletion of your personal data — any information not subject to legal retention requirements will be permanently removed.
You have the right to download your own data. Submit a request to support and your information will be sent in a structured format.
You can opt out of promotional SMS or emails at any time — simply update your Account Settings or contact support.
You have the right to object to certain uses of your data. 12play will review any reasonable objection and take appropriate action.
12play (https://12play-taka.com) takes your privacy seriously. This Privacy Policy applies to the 12play website, mobile app, and all related services.
By using the 12play platform or creating an account, you are deemed to have accepted this Privacy Policy. If you disagree with any part of it, please refrain from using the platform.
Key Takeaways: 12play collects only the information it needs, keeps it secure, and never sells it to third parties. You stay in control of your own data.
12play collects information in several ways. The details are broken down by category below:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Account Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Registration & Support |
| Financial Information | BKash/Nagad number, bank account details | Payment Processing & Withdrawals |
| Activity Data | Betting history, transaction records, login timestamps | Service improvement and security assurance |
| Technical Information | IP address, device type, browser information | Fraud Detection & Security |
12play only collects information that is strictly necessary — nothing more.
12play uses your information for the following purposes:
Marketing Communications: 12play obtains your consent before sending any promotional SMS or emails. You are free to give or withhold this consent at registration, and you can change your preference at any time from your settings.
12play adheres to the highest industry standards in data protection. The core layers of security are:
Data is generally retained for up to 5 years after account closure, as required for legal and regulatory compliance. Data beyond what is legally required may be deleted earlier upon your request.
What to Do in a Security Incident: In the event of a data breach, 12play will notify all affected members within 72 hours and take swift remedial action.
12play does not sell your data to third parties. However, information may be shared in the following limited circumstances:
Even in these cases, only the minimum necessary information is shared. Your data is never shared with any marketing agency or advertiser.
The 12play website and app use cookies and similar technologies. These fall into three categories:
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may cause some features to not function properly.
12play is strictly for adults aged 18 and above. We never knowingly collect personal information from minors.
A Note for Parents: If you suspect a minor is using 12play, please contact us immediately at support@12play-taka.com. We will take prompt action.
Your financial information is the most sensitive, and 12play applies its strictest safeguards to protect it:
When transacting with 12play, always make sure you are using the official website or app and that the correct domain is displayed in the URL bar.
12play may update this privacy policy from time to time. When changes are made:
We recommend checking this page regularly — especially if you are an active 12play user.
For any questions about our privacy policy, requests to access or delete your data, or to file a complaint, please contact us:
For data-related requests, you will need to be logged into your account or contact us from your registered mobile number for identity verification purposes.
Before signing up on any online platform, most people ask themselves: "Will my information be safe?" In the context of Bangladesh, this question carries even more weight — digital services are rapidly expanding, but awareness around data protection is still catching up. 12play has made this a priority from day one.
When you register with 12play, the details you provide — your name, mobile number, and date of birth — are transmitted directly to our servers via an encrypted channel. No one can intercept or read this data in transit. The technology behind this is SSL/TLS encryption, the same standard used in banking systems. 12play uses 256-bit encryption — currently the strongest commercially available standard.
Many users have specific concerns about payment information. "Can 12play see my bKash number or PIN?" — the answer is clear: no. 12play will never ask for your mobile wallet PIN or bank password. Payments are processed directly through bKash or Nagad's own servers — 12play only sees the transaction details (amount and destination account), never your PIN or password.
Where your data is stored matters just as much as how it is protected. 12play's servers are housed in secure data centers with strictly controlled physical access. All data stored on these servers is encrypted — meaning that even if someone were to steal a server's hard drive, the data would be completely unreadable. Regular security audits are conducted, and any vulnerabilities identified are addressed promptly.
Access to data within 12play is also strictly controlled. Not every employee can view your full information — each team only sees what is necessary for their role, a practice known as the "need-to-know principle." For example, the customer support team can view your betting history to help resolve issues, but they do not have access to your payment details.
On a betting platform, activity data can be just as sensitive as financial data. When you log in, where you log in from, and which device you use — 12play does collect this information, but for a specific reason: security. If someone attempts to access your account from an unfamiliar country, the system can flag it because it does not match your usual login pattern. You will then receive an alert on your mobile.
A word on marketing communications: during registration, 12play asks whether you wish to receive promotional messages. If you say no, that preference is respected. You can change your mind at any time. Under no circumstances does 12play share your information with third-party advertisers — this is a strict condition of our Privacy Policy.
Even after your account is closed, certain data is retained due to legal and regulatory obligations. Records of banking and financial transactions must be kept for a specified period. After that period, all remaining data will be deleted upon your request.
12play's privacy policy is more than a legal document — it is a commitment. There has not been a single data breach in five years. Keeping members' data safe is one of 12play's most important responsibilities. Earning your trust and maintaining it is what we strive for.
Now that you know how 12play keeps you protected, go ahead and register with confidence — and enjoy the best betting experience in Bangladesh.
Contact for data inquiries: To view, correct, or delete your data, email us at support@12play-taka.com or reach out via Live Chat. To learn more Terms & Conditions and Responsible Gaming View Page.